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Provides an understanding of accounting concepts, assumptions, and principles. Covers analysis and recording of business transactions; the adjusting process; and the procedures to complete the accounting cycle.� Progresses to illustrating merchandising operations and merchandise inventory accounting; covers internal control and cash; and explains accounting procedures for receivables.

Provides a foundation in business operations through a survey of major business functions (management, production, marketing, finance and accounting, human resource management, and various support functions). Offers an overview of business organizations and the business environment, strategic planning, international business, and quality assurance.

Examines the development of electronic commerce, the basic technologies used to conduct e-business, and the various forms of electronic business. Presents marketing models used in e-business strategy. Examines the processes for business-to-business and business-to-consumer transactions. Reviews the electronic commerce infrastructure, designing and managing online storefronts, payment options, security, privacy, and the legal and ethical challenges of electronic business.

This course provides an overview of microcomputer applications including a brief introduction to computer concepts, computer operating systems, software and hardware. It introduces the student to word processing, spreadsheets, the Internet, graphics, and database software. Included is the creation of web pages, integration of the applications, and hands-on introduction to Microsoft Windows commands, files, features and functions.

This course emphasizes the principles of writing coherent expository essays in various modes. The course reinforces and emphasizes the concept of writing as a process that includes developing and narrowing a topic, logically organizing ideas, drafting, and revising. The course introduces the process of using sources to support ideas and documentation of sources in accordance with citation styles.

Emphasizes representations and operations of polynomials and rational expressions, functions, and the graphing of linear functions. Methods of solving linear and quadratic equations are discussed. Introduces complex numbers, exponents, and radical expressions.

Provides a survey of fundamental management concepts and techniques. This information contributes to effective management and provides a foundation for the continued study of management applications. Emphasis is placed on the roles, the environment, and the primary functions of the manager (planning, organizing, leading, controlling), as well as the skills required and various techniques used to perform these functions. The course will also highlight the development of management principles and their integration into modern management theory. The communication process, motivation, and operations (production) management are also presented.

Examines the applications of ethical principles through the consideration of typical problem areas encountered in organizations. The course focuses on the ethical perspectives of business decision-making and policy development in a variety of key areas including individual behavior, human resource management, work environments, marketing, property rights, and international business. The analysis of case situations will illustrate the application of various ethical approaches (utilitym individual rights, and justice) in managing organizations.

Presents a survey of basic macro- and microeconomic principles and concepts. Reviews the economic dynamics of market forces affecting competition, different economic systems, the role of government in the economy, and economic aspects of international trade. Discusses the labor market, interest rates and the supply of money, and performance of a national economy. Examines the use of economics in business decisions, considering such principles as opportunity costs, diminishing returns, and the marginal principle.

Serves as a foundation course in business finance. Provides a conceptual framework for the financial decision-making process and introduces tools and techniques of finance including financial mathematics, capital budgeting, sources of funds and financial analysis. Topics include acquisition and use of short-term and long-term capital; financial markets, institutions and instruments; financial control; time value of money; cash, operation and long-range budgeting; and cost of capital.

Examines the legal environment of business, the sources of American law, and the basis of authority for government to regulate business. Provides a survey of tort law, contracts and the UCC, and the federal and state courts.

Introduces basic marketing principles and concepts. Emphasis is placed on the development of marketing strategy and the major components of the marketing mix, (product, price, promotion, and distribution). Reviews the critical environmental factors of markets, domestic and international, and customer behavior characteristics that affect marketing operations. Highlights the integration of marketing with other functions in a business organization.

This course is the capstone course for the BBA program. It examines the processes by which organizations formulate strategy, implement policy, and evaluate outcomes in the highly competitive and dynamic global environment. The ethical implications of strategic choices are a central concern of this course. Analytic, integrative, and decision-making skills will be exercised through the use of case analysis and decision making.

Provides an overview of the hospitality industry, career opportunities, international perspective on the travel and tourism industry, and a comprehensive look at each department in the food service, lodging, and travel industries. Basic management theories will also be explored within the context of the industry.

This course focuses on the management of service quality and improvement within all operational segments of the hospitality and tourism industry. Topics contained in the course include introduction to quality management systems, managing teams, assessing an organization's service strengths and weaknesses, services the customer, developing and implementing quality service, and management leadership. The course will prepare students to understand the importance of service quality and how to implement service quality plans within an organization.

Introduces the student to the study of product selection, purchase, and storage of hospitality supplies. Students will learn to survey purveyors, write specifications, place orders, evaluate quality vs. cost and keep purchasing financial records. This course also provides the student with a wide range of knowledge and specific solutions needed to keep costs low and margins high. Students will be able to apply technology to cost control and employ manager developed excel spreadsheets and internet access. Content will examine uniform systems of accounts for restaurants, menu analysis, and cost/volume/profit analysis menu pricing and strategy.

Presents a detailed study of lodging management and front office management systems by detailing the flow of operational procedures for the total hotel organization. The student will examine the various elements of effective front office management, paying particular attention to the planning and evaluation of front office operations, human resources management, and guest services. Course content will include interdepartmental communications, computer applications, managerial reporting and a review of the current and future trends in technology. The student will be able to interpret statistical analyses in areas of price structure, occupancy patterns and income. These analyses will serve as the bases for improving decision making and for policy and procedure implementation.

Reviews the development and operation of food service facilities of varying operational segments. Special attention will be applied to concept development, menu management, human resource management, legal issues in the industry, managerial accounting management of internal operations and marketing initiatives. Students will also become exposed to the various food service segments that compose of the industry. Students will become sufficient in understanding food service operations and management of the industry.

This course enables hospitality and tourism management students to analyze management issues in business situations and recommend solutions by completing a variety of case studies and by completing an individual research project and presenting the findings in class using an appropriate medium. The case studies will be conducted both individually and in group sessions. Each student will participate in group discussions to apply previous course work in addressing a variety of management issues. Students will also complete individual case studies. The independent research focuses on a topic relevant to contemporary hospitality and tourism management issues. Students may not fulfill the senior seminar requirement by completing another course.

Viasinc Is A Simulated Software Program Combining Lessons And An Emulator To Transform The Student’s Computer Into A Close Approximation Of A Live Computer Reservation System. Viasinc Is Used To Access Information And To Create Industry-standard Passenger Name Records.

Using The Viasinc Simulated Software Program, Students Will Convert Skills Learned In The Apollo Course To Sabre Format.

Selling fundamentals are taught in conjunction with the overall cruising experience.

This course is designed to provide practice in using the essential sales skills required to effectively assist customers in a travel agency environment. Using a variety of instructional methods which include role plays, case studies, group exercises, and discussion, students practice the customer service and communication skills required for success in today's business environment.

This course concentrates on the daily operations within a travel agency with a focus on automated accounting and an overview of the Internet.

Designed as a basic introduction to travel, this course lays the foundation for all others by providing a background to industry terminology, trends, research techniques and consumer demands.

With the use of wholesaler tour and charter brochures, the student will examine how travel products are marketed and sold to meet the needs of today’s traveller.

Costing and creating itineraries best suited to client needs, along with the completion and processing of airline documents, are the focus of this course.

his course looks at the planning, preparation, execution, and follow-up stages of an interview.

This course covers working with the Windows operating system to manage files and folders and customize the desktop, creating documents, and using the Internet for communication and research.

This program includes a practicum component consisting of a specified number of weeks of work at a job site. This practicum work experience is a mandatory diploma requirement and the business organization does not pay for the services of the student during the practicum. The number of practicum hours varies between programs. To learn more about the specific practicum hours for a specific program, speak with an Admissions Representative.

This course is designed to equip students with interpersonal skills identified by employers as essential for success in the professional world. Using a variety of instructional methods including case studies, group exercises, and discussion, students learn and practice key communication skills.

This course will introduce students to skills and concepts that will help them achieve personal, academic, and career success.

More than a sale on the importance of service; marketing; market research; tourists, day-trippers and discretionary travelers; the role of technology; the changing world of travel; place names; reading maps; land and water features; measuring distances, time and population; climate and weather; local customs: politics, the arts, language, food and beverage, religion and recreation; sources of information: guidebooks, TV, radio, videos, the Internet, trade publications, tourist boards, trade shows and familiarization trips; ecotourism; adventure travel.

Evolution of the aviation industry; airline classification; full service, regional and supplemental carriers; rules and regulators; airline routes; product distribution; codes and jargon; automation: Apollo/Galileo, Amadeus, Sabre, Worldspan and Orbitz; domestic airline fares; yield management; airline reservations; the disappearing paper ticket; airport access and design; flight operations; airport management; airplanes; baggage handling; special requests; arrivals and departures

Rules and regulations for international travel; passports and visas; other documentation; traveler's health and safety; travel advisories; customs regulations and procedures; declarations; duty-free exemptions; prohibited and restricted articles; airport duty-free shops; foreign currency exchange; ways to carry money; international aviation: routes and schedules, airport codes, airline fares, consolidators, reservations and ticketing; fare principles; International Air Transport Association

Evolution of the rail industry; domestic passenger trains and regulation; Amtrak: accommodations, routes, fares and reservations; VIA Rail Canada; international passenger trains and train stations; rail passes; great train trips of the world; reference materials; the future of rail travel; the car rental industry; domestic car rentals; motorists' organizations; international rental.

Evolution of the cruise industry; the cruise product; traditions of the sea; life aboard ship: dining, accommodations, security, food and beverage service; dress, personal services, port calls and debarkation; passenger profiles; popular cruise areas; coastal cruises; specialty expedition cruises; freighters; rules and regulations; management on ship and shore; cruise sales; cruise reference books.

Evolution of the modern hotel; industry pioneers; hotel classification; unique properties; corporate structure; price tiers and branding; hotel staffing; food and beverage service; rules and regulators; hotel sales and reservations.

Evolution of the tour; the grand tour; the cook's tour; the golden age; tauck tours; mass tourism; independent tours; hosted tours; escorted tours; niche marketing; touring areas and destinations; theme parks; museum villages; parks, forests, campgrounds and trailer parks; international, national and regional tour organizations; tour development; determining costs; tour sales and operations; establishing reservations and documentation procedures; operating the tour; the tour director; follow-through; tourism and the environment; nature tourism.

Evolution of the modern meeting; meeting development: site selection, negotiating with suppliers, pricing, payments, promotion and handling reservations; operating the meeting: registration desk, meal functions, room setup and equipment; trade shows; rules and regulators; incentive travel: setting objectives, measuring performance, choosing rewards and celebrating achievement; marketing strategy; sales outlets; the travel agency; the Internet; promoting; qualifying prospects; presenting; closing the sale; trade associations and educational organizations.

Computer basics; how travel industry computers communicate; how the CRT performs it functions; basics of the keyboard; entering computer commands; agent identification; agent assembly areas; encoding; decoding.

The fare shopper display; how to display and interpret a city pair availability screen and a return flight availability screen; selling from availability displays; the direct sell entry; how to sell a flight from the city pair availability screen; how to direct sell a flight segment.

Mandatory Pnr Fields; Creating A Passenger Name Record (pnr); Adding Optional Data Fields And Multiple Name Fields; Modifying Existing Pnr Data; How To Retrieve An Existing Pnr And Display All Or Part Of The Pnr; How To Price, Ticket And End A Pnr; Automated Ticketing; Format Review.

Learning Strategies The advantages of learning at home; types of study materials; types of examinations; accessing and using the features of our website; determining what kind of learner you are; establishing a study schedule; using study tips; preparing for and taking examinations. The Travel Profession Overview of travel and tourism industry; regulatory agencies; trade organizations; types of transportation companies; receptive travel services: lodging, food, local attractions; the future of the travel industry; employment opportunities.

North American Air Travel, Part 1 Basic terminology of air travel; computer reservation systems (CRS) codes; frequent-flyer programs; types of airlines and flights; classes of services; passenger services: meals, infant and child travel; health concerns; passenger’s rights. North American Air Travel, Part 2 Air fares, electronic rules, handling reservations over the phone; reservations terminology; flight services; flight schedule resources; fare-calculation principles; discounted fares; taxes and surcharges; airline ticketing; careers in the airline industry.

World Geography, Part 1 Overview Of Geography; Continents And Oceans; Latitude And Longitude; Time Zones; Maps; Climate And Weather. World Geography, Part 2 Physical Geography In North And South America, Europe, Africa, Asia, Australia, And The Pacific Islands. International Air Travel Requirements For International Travel: Passports, Visas, Tourist Cards, Immunizations, International Driver’s Permit (idp); Customs Regulations; Money Matters: Market Exchange Rates, Where To Exchange, Value-added Taxes (vat); International Arrival And Departure Procedures; International Taxes And Surcharges; International Fare Structures. Learning Aid: World Atlas

Exploring the World, Part 1 Key tourist destinations throughout the world: cultural capitals, key resort areas, special-interest areas, unique geographical features; optimum travel times; planning an itinerary; covers North America, Central America, and South America. Exploring the World, Part 2 Key tourist destinations throughout the world: cultural capitals, key resort areas, special-interest areas, unique geographical features; optimum travel times; planning an itinerary; covers Europe, the Middle East, and Africa. Exploring the World, Part 3

Hotels and Resorts Leisure and business travel accommodations; types of hotels and affiliations; qualifying the traveler for the best accommodation; sources of information; automated reservations procedures. Tours and Vacation Packages Definitions of tour and vacation package components; who operates tours; types of tours; package benefits; selling tours; transmitting payments and documentation.

Cruises Cruise industry terminology; types of vessels; passenger markets; prices and discounts; on-board staff; accommodations and dining; services, activities, and excursions; resources; selling cruises. Rails and Cars Car rentals; services and equipment; fee options; insurance; benefits of renting; qualifying clients; renting via computer; rail travel categories, seating and accommodations, client markets, booking, and documentation; rail services and requirements; major U.S. routes, fares, and schedules; rail lines in North America and throughout the world. Learning Aid: Official Steamship Guide International

PC Basics Hardware, software, and general PC capabilities. Understanding Software Hands-on, in-depth introduction to commonly used Windows®-based productivity software packages, including word processing, spreadsheet, and database packages.

Computerized Reservations Systems (crs) Terminology; Major Players; Selecting A Crs; Communicating Through Crs; Required Information And Fields; Passenger Information And Fares; Automated Ticketing. Travel And The Internet Browsers; Search Engines; Service Providers; Useful Sites; Internet Vs. Intranet; How Travel Agents And Customers Use The Internet. At This Point In Your Program, You Will Be Able To Choose Crs Training In The Apollo Or Sabre System.

CRS Training: Apollo or Sabre, Parts 1 and 2 Your choice of complete training in the Apollo or Sabre system. You will use a live database-emulation product accessed via the Internet. Lessons covered include airline reservations, airline fares and ticketing, and car and hotel reservations.

Corporate and Group Travel The corporate market: travel arrangements, meetings, and incentive events; corporate travel dynamics; corporate services provided by agency and suppliers; group business travel meetings and incentives; careers in corporate and group travel. Sales and Business Communications Selling travel, including niche marketing, telephone sales, and direct and cross-selling techniques; identifying and qualifying clients, overcoming objections, closing the sale, follow-up; written and oral communication skills; presentation skills.

Your Travel Career Jump-starting your travel career; travel outlook, where to look for opportunities, typical pay structures, preparing a winning resume and cover letter; working as an outside agent; continuing education; certification levels. Starting a Travel Agency Functions of the Airlines Reporting Corporation (ARC); the Industry Agent’s Handbook, requirements for opening an agency, agency and airline identification plates; commission structure; area settlement plan.

Tap Certification Examination Completion Of The Travel Agent Proficiency (tap) Examination Allows You To Use The Tap Designation. We Will Provide You With A Certificate Allowing You To Sit For The Nationally Recognized Travel Agent Proficiency (tap) Certification Examination. This Exam Was Developed By The American Society Of Travel Agents (asta) And The Travel Institute, And Is Administered Independently. You Must Successfully Complete This Examination To Graduate From This Program. You Will Take This Test In The Form Of A Proctored Exam. You Select The Location And The Person You Want To Supervise The Exam, As Long As They Meet The Penn Foster Established Policy And Qualifications. A Complete Information Packet Will Be Provided Well In Advance.

The Travel Institute Destination Specialist Course Certificate The Travel Institute's courses count as continuing education credits toward the CTA certification exam. Nationally recognized, these programs allow you to explore a personal interest area in great detail, and designate yourself as a specialist in that area. Select your destination area from the following: Africa, Alaska, Caribbean, East Asia, France, Hawaii, Mexico, North America, Northern and Central Europe, South Pacific, Spain, St. Lucia, Western Europe, or European Culture and Heritage.