BABC Leading the Customer-Driven Org
Putting your customer first is key. The best and brightest leaders in any organization share one common secret: If you take
care of your customer, success will follow. Despite most companies’ claim that they are customer-centered, most organizational
structures are, in fact, product-driven. But times are changing. This specialization examines the paradigm shift in business
assumptions about the customer and enables you to implement important structural changes designed to meet the needs of your
organizations customers – both external and internal. You also will gain highly relevant and valued practical knowledge on
positive leadership and how it functions in relation to the customer.
This bachelor degree specialization uses 4 specialization courses from the MABC program, giving the student a head-start on
their master’s degree.
| Prereq GPA |
1. Official transcript that documents an earned high school diploma and GPA of 2.0 (3.0 for ABM) from an accredited institution that is recognized by the U.S. Department of Education (or its international equivalent). 2. Official GED transcript or i |
| Credit Transfer Restrictions |
Master and undergraduate credit transfers require a course grade of C or higher. Doctorate and Specialist credit transfers require a course grade of B or higher.
Courses transferred to JIU will not be used in calculating a student's JIU GPA, but will be used in calculating a financial aid student's 150% or 200% (depending on degree program) maximum timeframe (See Satisfactory Academic Progress).
JIU accepts the transfer of college credits. The following kinds of credits may qualify for transfer:
* Credits earned at institutions accredited by an accrediting agency recognized by the U.S. Department of Education.
* Military and corporate training approved by the American Council on Education (ACE).
* Credits earned through specific national exams such as CLEP, DSST, and ACE/PEP.
* International credentials evaluated by any NACES approved provider.
* Credits from institutions that have specific articulation agreements with JIU.
* The Bachelor of Business Administration (BBA) program also accepts Advanced Placement (AP) courses or exams, and SATII language exams. See the BBA handbook for details.
Candidates in the Education Specialist, Doctorate of Education, or Doctorate of Business Administration degree programs have additional requirements:
* Credits earned in an Education Specialist or Doctorate degree program at institutions accredited by a regional accrediting agency recognized by the U.S. Department of Education.
All transfer credits are granted only if they are applicable to the student's selected degree program. Transfer credits are not available for JIU certificate programs or for student teaching, internship, comprehensive examination, dissertation, or capstone courses. A student who transfers credit to the Specialist or Doctoral program is required to audit the respective course. Students should work with their Student Support Counselor in determining how transfer credit may apply to their academic degree plan. The final decision to accept credits belongs to the Registrar. Students who have earned credit at other institutions are responsible for ensuring that the courses they register for at JIU do not duplicate any previously earned credit. |
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BBA in Customer Care Management
Protect your most valuable asset. Every savvy business leader knows that his/her success hinges on providing its customers – both internal and external – with a high level of service that surpasses their expectations. Customer service is essential to not only retain existing customers but grow a business. Those skilled in customer care bring value to their organizations and will find that their talents are in high demand across all channels. JIU created its BBA in Customer Care Management degree program to provide you with a solid foundation in business fundamentals (finance, accounting, organizational communication, and management, etc.) while exposing you to the specific knowledge and practical techniques needed to excel in the customer service arena.
Degree Learning Objectives:
•Analyze the tools and processes of the support center manager and understand the implications for effective customer service
•Identify leadership qualities and to assess the effectiveness for future, personal, career directions
•Examine the critical legal and ethical issues faced by managers and their impact on business operations
•Understand the steps required to plan for quality assurance and identify methods that position a company to achieve its quality objectives
•Develop foundational business knowledge and skills through the core courses
Who should enroll:
The ability to provide superior customer care is required in every industry, especially where competition on price and products is aggressive. This degree program is well-suited for students currently working in customer service, client relations, or sales support, or those who seek positions in those fields. The expertise gained in this specialization can be applied to a variety of jobs in an array of industries, including financial and insurance services, retail and wholesale, health care, food and hospitality services, telecommunications, manufacturing and business support. Potential jobs range from customer service specialist and call center manager to communications system analyst and director of client relations.
| Concentration |
Customer Care Management |
| Prereq GPA |
1. Official transcript that documents an earned high school diploma and GPA of 2.0 (3.0 for ABM) from an accredited institution that is recognized by the U.S. Department of Education (or its international equivalent). 2. Official GED transcript or i |
| Credit Transfer Restrictions |
Master and undergraduate credit transfers require a course grade of C or higher. Doctorate and Specialist credit transfers require a course grade of B or higher.
Courses transferred to JIU will not be used in calculating a student's JIU GPA, but will be used in calculating a financial aid student's 150% or 200% (depending on degree program) maximum timeframe (See Satisfactory Academic Progress).
JIU accepts the transfer of college credits. The following kinds of credits may qualify for transfer:
* Credits earned at institutions accredited by an accrediting agency recognized by the U.S. Department of Education.
* Military and corporate training approved by the American Council on Education (ACE).
* Credits earned through specific national exams such as CLEP, DSST, and ACE/PEP.
* International credentials evaluated by any NACES approved provider.
* Credits from institutions that have specific articulation agreements with JIU.
* The Bachelor of Business Administration (BBA) program also accepts Advanced Placement (AP) courses or exams, and SATII language exams. See the BBA handbook for details.
Candidates in the Education Specialist, Doctorate of Education, or Doctorate of Business Administration degree programs have additional requirements:
* Credits earned in an Education Specialist or Doctorate degree program at institutions accredited by a regional accrediting agency recognized by the U.S. Department of Education.
All transfer credits are granted only if they are applicable to the student's selected degree program. Transfer credits are not available for JIU certificate programs or for student teaching, internship, comprehensive examination, dissertation, or capstone courses. A student who transfers credit to the Specialist or Doctoral program is required to audit the respective course. Students should work with their Student Support Counselor in determining how transfer credit may apply to their academic degree plan. The final decision to accept credits belongs to the Registrar. Students who have earned credit at other institutions are responsible for ensuring that the courses they register for at JIU do not duplicate any previously earned credit. |
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BBA Leading the Customer-Driven Org
The customer comes first. The best and brightest leaders in any organization share one common secret: If you take care of your
customer, success will follow. Despite most companies’ claim that they are customer-centered, most organizational structures are,
in fact, product-driven. But times are changing. This program examines the paradigm shift in business assumptions about the
customer and enables you to implement important structural changes designed to meet the needs of your organizations
customers – both external and internal. Our core curriculum in business, ethics and leadership fundamentals provides the perfect
foundation for this highly-valued specialization
| Concentration |
Leading the Customer-Driven Org |
| Prereq GPA |
1. Official transcript that documents an earned high school diploma and GPA of 2.0 (3.0 for ABM) from an accredited institution that is recognized by the U.S. Department of Education (or its international equivalent). 2. Official GED transcript or i |
| Credit Transfer Restrictions |
Master and undergraduate credit transfers require a course grade of C or higher. Doctorate and Specialist credit transfers require a course grade of B or higher.
Courses transferred to JIU will not be used in calculating a student's JIU GPA, but will be used in calculating a financial aid student's 150% or 200% (depending on degree program) maximum timeframe (See Satisfactory Academic Progress).
JIU accepts the transfer of college credits. The following kinds of credits may qualify for transfer:
* Credits earned at institutions accredited by an accrediting agency recognized by the U.S. Department of Education.
* Military and corporate training approved by the American Council on Education (ACE).
* Credits earned through specific national exams such as CLEP, DSST, and ACE/PEP.
* International credentials evaluated by any NACES approved provider.
* Credits from institutions that have specific articulation agreements with JIU.
* The Bachelor of Business Administration (BBA) program also accepts Advanced Placement (AP) courses or exams, and SATII language exams. See the BBA handbook for details.
Candidates in the Education Specialist, Doctorate of Education, or Doctorate of Business Administration degree programs have additional requirements:
* Credits earned in an Education Specialist or Doctorate degree program at institutions accredited by a regional accrediting agency recognized by the U.S. Department of Education.
All transfer credits are granted only if they are applicable to the student's selected degree program. Transfer credits are not available for JIU certificate programs or for student teaching, internship, comprehensive examination, dissertation, or capstone courses. A student who transfers credit to the Specialist or Doctoral program is required to audit the respective course. Students should work with their Student Support Counselor in determining how transfer credit may apply to their academic degree plan. The final decision to accept credits belongs to the Registrar. Students who have earned credit at other institutions are responsible for ensuring that the courses they register for at JIU do not duplicate any previously earned credit. |
| Courses |
|
MABC in Leading the Customer-Driven Organization
Putting your customer first is key. The best and brightest leaders in any organization share one common secret: If you take
care of your customer, success will follow. Despite most companies’ claim that they are customer-centered, most organizational
structures are, in fact, product-driven. But times are changing. This specialization examines the paradigm shift in business
assumptions about the customer and enables you to implement important structural changes designed to meet the needs of your
organizations customers – both external and internal. You also will gain highly relevant and valued practical knowledge on
positive leadership and how it functions in relation to the customers.
| Concentration |
Leading the Customer-Driven Organization |
| Prereq GPA |
Minimum GPA of 2.5 from a college or university recognized by the U.S. department of Education. |
| Prereq Degree |
Bachelor's degree |
| Credit Transfer Restrictions |
Master and undergraduate credit transfers require a course grade of C or higher. Doctorate and Specialist credit transfers require a course grade of B or higher.
Courses transferred to JIU will not be used in calculating a student's JIU GPA, but will be used in calculating a financial aid student's 150% or 200% (depending on degree program) maximum timeframe (See Satisfactory Academic Progress).
JIU accepts the transfer of college credits. The following kinds of credits may qualify for transfer:
* Credits earned at institutions accredited by an accrediting agency recognized by the U.S. Department of Education.
* Military and corporate training approved by the American Council on Education (ACE).
* Credits earned through specific national exams such as CLEP, DSST, and ACE/PEP.
* International credentials evaluated by any NACES approved provider.
* Credits from institutions that have specific articulation agreements with JIU.
* The Bachelor of Business Administration (BBA) program also accepts Advanced Placement (AP) courses or exams, and SATII language exams. See the BBA handbook for details.
Candidates in the Education Specialist, Doctorate of Education, or Doctorate of Business Administration degree programs have additional requirements:
* Credits earned in an Education Specialist or Doctorate degree program at institutions accredited by a regional accrediting agency recognized by the U.S. Department of Education.
All transfer credits are granted only if they are applicable to the student's selected degree program. Transfer credits are not available for JIU certificate programs or for student teaching, internship, comprehensive examination, dissertation, or capstone courses. A student who transfers credit to the Specialist or Doctoral program is required to audit the respective course. Students should work with their Student Support Counselor in determining how transfer credit may apply to their academic degree plan. The final decision to accept credits belongs to the Registrar. Students who have earned credit at other institutions are responsible for ensuring that the courses they register for at JIU do not duplicate any previously earned credit. |
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